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Foire aux questions
Reservations, cancellations, refunds
Services, shops, restaurant, WIFI / WLAN
Arrivals and departures
Pitches, electricity
Motorhomes, caravans
Barbecues and campfires
Guests and visitors
Lake, fishing and swimming
It is strongly recommended to book for a stay at the campsite, especially in high season or for long weekends. Reservations are only taken online on the reservation (https://thelisresa.webcamp.fr/?camping=narlay39&PHPSESSID=ghhfivrecno1ar09n71rurte3o)page. No reservations will be taken by telephone or email.
Les réservations se font uniquement en ligne sur notre site Internet via le formulaire de "réservation"().
Aucune réservation n'est prise par téléphone ou par e-mail.
Le règlement d'un acompte ou de la totalité du séjour vous sera demandé.
No refunds for stays canceled due to weather conditions will be made. Even if you have subscribed to the cancellation guarantee.
You can claim a refund if and only if you have subscribed to the cancellation guarantee and the causes fall within the general conditions of the insurance (https://www.campez-couvert.com/pour-les-particuliers/). The campsite therefore does not make any direct reimbursements.
If the cancellation is announced to us 21 days before the planned arrival by e-mail, you can request a refund of your stay (excluding administration fees of €5.00).
In the event of bad weather no refund will be made.
The “Campez Couvert” cancellation guarantee (https://www.campez-couvert.com/en/)is offered to you by an insurance company independent of the campsite: “Gritchen Affinity”.
It covers:
Cancellation of stay:
Reimbursement of the vacationer for sums paid and retained by the campsite (excluding weather conditions).
Late arrival :
Reimbursement of the vacationer for sums paid and not consumed, following a late arrival
Interruption of stay:
Reimbursement of the vacationer for sums paid and not consumed, in the event of an obligation to leave prematurely.
Replacement vehicle :
Following a breakdown, material accident or theft during your stay, we will cover the rental of a replacement vehicle.
COVID:
Coverage of cancellation costs in the event of COVID illness, quarantine following a positive COVID test, etc.
More information :
https://www.campez-couvert.com/pour-les-particuliers/prendre-connaissance-des-cga/(https://www.campez-couvert.com/pour-les-particuliers/prendre-connaissance-des-cga/)
The campsite opens on April 27, 2024 and closes on September 22, 2024.
Reception and telephone opening hours:
Every day from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 7:00 p.m.
- Mandatory arrival from 2:00 p.m. to 7:00 p.m.
- Departure from the pitch before 12:00 p.m.
- Departure from the rental before 10:00 a.m.
Access to the campsite prohibited after 10:00 p.m.
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